Within 14 days from the day you have received the package, you can return your order. Each order will only have one FREE pick-up return.
To request a return you will need to:
Otherwise e-mail us to firstname.lastname@example.org with, order reference, product/s reference number and the motivation for your return.
We will then check your return request. If approved we will send you a confirmation e-mail and our courier will contact you to arrange a pick up time.
Once we have received your package, our team will check the integrity of the products. If the products are valid, you will receive a confirmation e-mail from us and a full refund of your returned purchases will be sent to you (within 10-14 working days).
You can check the status of your returns in the 'My merchandise returns' section.
Unfortunately we do not do exchanges, in these circumstances we advice you to make a normal return to us and make a new purchase through our website.
Returned products in any of these conditions will not be accepted:
For hygiene reason, products like underwear and socks will not be accepted if returned without the protective film.
We will not be responsible for products returned by mistake.
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