Returns & Exchanges

European Union, excluding Italy: returns are available for a fee of €10.00. Exchanges are not available.

United States and countries outside the European Union: all purchases are considered final sale and are not eligible for change-of-mind returns or exchanges, except where mandatory applicable law provides otherwise.

Returns from the European Union

The following instructions apply to orders delivered to a European Union member state other than Italy. You must notify us of your decision to return an item within 14 days of delivery.

A return fee of €10.00 applies and will be deducted from the amount refunded. Exchanges are not available for international orders. If you require a different size or color, return the original item and place a new order, subject to product availability.

How to request a return

  1. Go to My account.
  2. Select Order History.
  3. Open the order containing the item you wish to return.
  4. Scroll down to the Returns section.
  5. Select the item and enter the reason for the return in the relevant field.
  6. Submit your request.

Once your request has been reviewed, we will send you a confirmation email with the return instructions. Do not send the parcel before receiving this confirmation.

Preparing and sending your parcel

Pack the items carefully, preferably using the original packaging, to prevent damage during transit. Follow the shipping instructions provided in the confirmation email and keep any shipping receipt and tracking information until our warehouse confirms receipt.

After notifying us of your decision to return the item, it must be sent without undue delay and no later than 14 days after that notification. The products remain your responsibility until they are delivered to our warehouse.

Return conditions

Your return may not be accepted in the following cases:

  • the return request or shipment was made after the applicable deadline;
  • the items have been worn, washed, altered or damaged;
  • the original tags or packaging are missing;
  • the products show signs that prevent them from being resold.

For hygiene reasons, underwear and socks may only be returned if their packaging and any protective seal remain intact. We are not responsible for products included in the parcel by mistake.

Final-sale destinations

Purchases delivered to the United States or to any destination outside the European Union are final sale. Change-of-mind returns and exchanges are not available for these orders.

This final-sale policy does not exclude any rights that cannot legally be waived under the law applicable to the purchase, including any mandatory rights relating to defective, damaged or non-conforming products. If you receive an incorrect, damaged or defective item, please contact customer service before sending it back.

Refunds

If a return from an eligible EU destination is approved, you will receive a confirmation email and the refund will be issued using the same payment method used for the purchase. The €10.00 return fee will be deducted from the amount refunded.